Whole-system duct and dryer vent check with before-and-after photos - you see exactly what came out of your vents
That "$99 whole-house special" is a bait ad - the real number appears once they are in your hallway, or the "clean" is a shop-vac at the register. We photograph the inside of your ducts before and after instead.
Before
After
Before
After
Before
AfterThe CleanRun Air Duct Cleaning Austin Guarantee
We stand behind every duct cleaning, repair, and sealing job we complete in Austin with a written guarantee, not a handshake. Since 2013, CleanRun Air Duct Cleaning Austin has served more than 52,000 homes under the H.A.V.E.N. Standard, and every single job ended with two things: a written price agreed before we started, and a Documented Photo Record showing what we found and what we left behind. Our 365-Day Done Right Promise means if the work isn’t right, we make it right. No manager approval, no runaround, no expiration on accountability.
What’s Covered
- Workmanship on every duct run, register, and plenum. We guarantee the physical work we perform - negative-pressure extraction, agitation with Rotobrush or Nikro equipment, duct sealing with Guardsman products, and any repair we complete - meets the standard we quoted in writing. If a joint we sealed develops a leak, or a register we reinstalled sits loose, we return and fix it under the 365-Day Done Right Promise.
- Parts and materials we supply and install. Any Honeywell, Aprilaire, or Abatement Technologies component we put in your system carries the manufacturer’s coverage, and we handle the paperwork. If a part fails because of how we installed it, that’s on us, not you.
- Cleanup after the job. We cover floors, protect furniture, and run HEPA filtration during work. If we leave dust, debris, or scuff marks behind, Haven Standard Clause 5 requires us to restore the space to the condition we found it - or better.
- On-time arrival with verified crews. Haven Standard Clause 3: Verified Crews means you get a background-checked, uniformed technician who identifies themselves by name before entering your home. If your crew doesn’t match who we described when you booked, the visit doesn’t proceed until you confirm.
- Honest pricing with no surprises. Haven Standard Clause 1 is non-negotiable: written price before any work starts, every time. The price on your agreement is the price you pay. We don’t add per-vent fees, equipment charges, or “discovered problems” after the fact. If we find something genuinely unexpected - a collapsed duct run in your Tarrytown crawl space, a disconnected plenum in a Circle C Ranch attic - we stop, show you the photo, and write a new price for your approval before touching it.
Our Satisfaction Promise
If you’re not satisfied with the work, you call (737) 243-9544 and tell us what happened. A live person answers, 24/7, and we schedule a return visit at no charge. Tomas Reyes, Owner, personally reviews every complaint that reaches our office - not to argue, but to understand whether we missed debris in a duct run, left a register unsecured, or failed to explain what the photo record showed.
We don’t offer partial refunds as a substitute for doing the job correctly. We come back and make it right. That might mean re-cleaning a section of trunk line where the camera still shows buildup, resealing a junction we missed, or walking you through your photo record if the documentation wasn’t clear. The 365-Day Done Right Promise is a written guarantee on every job, not a policy that expires when the crew drives away. We’ve honored it since our first Austin job in 2013, and we don’t intend to stop.
In practice, most concerns don’t require a return trip. Often a homeowner in Allandale or Mueller calls because they don’t understand what they’re seeing in their photo record - a dark streak that is actually sealed mastic, not mold, or a flexible duct that looks collapsed but is properly supported. We explain what the image shows, reference the written scope you signed, and clarify. If we were wrong, we fix it. If we weren’t, you still get the explanation you deserved the first time.
BeforeAfterLicensed & Insured Backing
The written guarantee matters because there’s a real company behind it. CleanRun Air Duct Cleaning Austin is state-licensed and carries full insurance and bonding. That means if a technician is injured in your home, you’re not liable. If we damage your HVAC system, your flooring, or your drywall during access, our coverage handles it. We’ve carried this protection since 2013 because Tomas Reyes started the company after seeing fly-by-night operators leave Austin homeowners with no recourse.
Licensing also means we pull permits when Austin code requires them - for duct modifications in older homes, for instance, or when we reroute supply runs during a renovation in Bouldin Creek or Clarksville. We don’t ask you to navigate city permitting. We handle the application, the inspection scheduling, and the sign-off as part of the job.
The H.A.V.E.N. Standard requires us to publish our license status and maintain active coverage. You can verify both. The license number is on this page, not buried in a footer link. Our insurance certificates are available on request. This isn’t marketing - it’s the minimum standard for a company that asks to enter your home and work on the system that heats, cools, and ventilates your family.
How Our Guarantee Compares to Typical Austin Duct Cleaning Offers
Most homeowners in Austin have seen the $49 whole-house duct cleaning coupon. Here’s what that guarantee typically covers: nothing. The price triples once the van arrives. The “technician” is a commission salesperson. The work, if it happens at all, is a shop vacuum pushed into one register while the others stay closed. No photo record. No written scope. No one to call when the dust returns in six weeks.
Our guarantee is designed to eliminate that risk entirely. Consider the differences:
| What you get | Typical low-quote operator | CleanRun Air Duct Cleaning Austin |
|---|---|---|
| Price agreement | Verbal estimate, changed on arrival | Written price before work starts - Haven Standard Clause 1 |
| Photo documentation | None, or a single blurry image | Documented Photo Record of every duct run, before and after, delivered to you |
| Crew verification | Unidentified, often subcontracted | Background-checked, uniformed, named technician - Haven Standard Clause 3 |
| Workmanship guarantee | “Satisfaction guaranteed” with no process | 365-Day Done Right Promise, written on every job |
| Second opinion | Not offered | Free Second Opinion on any competitor’s written estimate |
The equipment we use - Rotobrush agitation systems, Nikro negative-pressure extractors, Abatement Technologies HEPA filtration - is professional-grade, named on this page so you can research it yourself. We don’t hide behind vague claims of “state-of-the-art tools.” We tell you exactly what’s in our van, because the guarantee only matters if the work was done with equipment capable of doing it.
What We Ask of You
A guarantee is a two-way commitment. We ask that you:
- Review the written scope before we start, and ask questions if anything is unclear
- Keep your Documented Photo Record and written price agreement - they’re your proof of what was promised
- Call us within 365 days if something isn’t right, so we have the chance to make it right
- Provide access to the HVAC system, attic, or crawl space as described when you booked
If you’ve already received a written estimate from another Austin duct cleaning company, we’ll provide a Free Second Opinion at no cost. Bring their quote. We’ll put our number next to it, line by line, and explain where the scope differs. No pressure to book - the comparison itself is useful, because most homeowners have never seen a detailed duct cleaning scope before.
Frequently Asked Questions
It covers any workmanship issue with the services we performed - duct cleaning, dryer vent cleaning, HVAC cleaning, duct repair and sealing, or air quality sanitizing. If a seal fails, a register sits loose, or debris remains in a duct run we were hired to clean, we return and correct it at no charge. Call (737) 243-9544 to start the process.
Your Documented Photo Record shows the inside of every duct run before and after. We deliver this as a standard part of the job record, not as an upsell. If a company won’t show you what they found and what they left behind, you’re paying for vacuum noise, not duct cleaning.
They typically exclude most of the system. A $49 quote often covers one or two registers with a household vacuum, ignores the return plenum, skips the trunk lines, and charges extra for “discovered” mold or debris. Our written price covers the scope we agreed to - no per-vent add-ons, no surprise equipment fees.
Call (737) 243-9544. A live person answers, 24/7. We don’t charge cancellation fees for reasonable notice, and we don’t penalize you for rescheduling around Austin’s unpredictable weather or your own availability.
Manufacturer defects are covered by the manufacturer - Honeywell, Aprilaire, Abatement Technologies. Installation errors are covered by us. If we install a UV light, humidifier, or electronic air cleaner incorrectly, we remove and reinstall it at our expense.
Since 2013, when Tomas Reyes completed the first job under what became the H.A.V.E.N. Standard. The 365-Day Done Right Promise and Documented Photo Record were there from the beginning, not added later as marketing copy.
Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning Austin, serving Austin since 2013.