Frequently Asked Questions

We connect a high-powered negative air machine to your main trunk line, then use compressed air tools and whips to dislodge debris from each branch run while suction pulls it out of the system. The process takes 2-4 hours for a typical home. We photograph the interior of every run before and after, and you receive those photos plus airflow readings in your service record.

Most single-system homes take 2.5-3.5 hours. Dual-zone systems in newer Pflugerville or Cedar Park builds may take 4-5 hours. Older homes with original ductwork in neighborhoods like Tarrytown or Rosedale sometimes require additional time for careful handling of aged materials. We give you a time window when we quote, and Haven Clause 2 means we arrive on schedule with a text when we're on the way.

Every 3-5 years for most homes, sooner if you have pets that shed heavily, recent renovation dust, or occupants with allergies or asthma. Austin's cedar fever season and construction boom in areas like Mueller and East Austin mean some homes benefit from more frequent service. We inspect and advise based on what we find, not a calendar.

It can. Restricted airflow from debris buildup forces your blower motor to run longer and harder, especially during Austin's peak summer demand. After cleaning, most customers see more even temperatures room-to-room and shorter cooling cycles. We measure static pressure before and after so you have numbers, not just a feeling.

No. The equipment is loud - comparable to a running vacuum - but there's no chemical fog or reason to vacate. Some customers in Leander or Round Rock who work from home prefer to step out for the noisiest portion. We coordinate around your schedule and can focus on upstairs or downstairs first if you need a quiet zone.

We use commercial-grade negative air machines and rotary brush systems from manufacturers like Abatement Technologies, paired with high-CFM vacuums and compressed air tools. The equipment matters less than the method: every run gets mechanical agitation to dislodge debris, continuous suction to remove it, and photographic documentation to prove it. We maintain our machines to manufacturer specs and replace worn whips and nozzles before they degrade performance.

We clean ductwork connected to all major residential HVAC brands, including systems with Honeywell and Aprilaire whole-house air cleaners integrated into the return. The ductwork itself is universal - rectangular trunk lines, round flex runs, or rigid metal pipe. We adjust our tools and approach based on what your system is built from, not the brand on the air handler.

Yes, with adjusted pressure settings. Aeroseal and similar products coat the interior of ductwork with a polymer sealant that can be damaged by aggressive mechanical cleaning. We identify sealed sections during our pre-cleaning inspection and modify our technique to preserve the seal while still removing debris. We note any existing sealant in your written scope before starting.

Every pro working under our name is required to hold the license and insurance Texas requires for HVAC and indoor air quality work. Haven Clause 3 is "Verified crews" - background-checked, with license documentation available. This is not a guarantee we make about individuals; it is a requirement of our standard that we enforce. Our local branch operates under Tomas Reyes's oversight, with the backing of CleanRun's national documentation and training systems.

Generally no. Duct cleaning is considered maintenance, not modification, so permits are not required in Austin, Round Rock, Pflugerville, or most surrounding jurisdictions. If we discover disconnected ducts or code violations during cleaning, we document them, explain your options, and can refer you to licensed HVAC contractors for any structural repairs that would require permitting.

We carry general liability and workers' compensation coverage for our operations. In 13 years of CleanRun's documented service, damage is rare because our process is non-invasive - we work through existing registers and access panels. If an issue arises, we photograph it immediately, stop work, and resolve it under our insurance and the terms of your written estimate. Haven Clause 1 means the scope is defined before we start, so expectations are clear.

Yes, and you should before restarting your HVAC. Post-remediation duct cleaning removes residual spores, construction dust, and any debris that settled during the restoration process. We coordinate with your remediation contractor's clearance schedule in Austin, Buda, or Hutto, and we document post-cleaning conditions for your insurance file. This is not an emergency dispatch service; we schedule it to align with your project's timeline.

Rarely. Duct cleaning improves air quality and efficiency but is not an emergency service like a gas leak or electrical hazard. The exceptions: after a fire (soot in the system), post-construction before move-in, or following verified mold remediation where the HVAC was exposed. In those cases, we prioritize scheduling and coordinate with your other contractors. The phone is answered 24/7 to discuss timing and book the next available appointment.

Yes. Our service area includes Lost Creek, Jollyville, Wells Branch, Pflugerville, Lakeway, Manor, Cedar Park, Round Rock, Buda, Leander, and Hutto. Some outlying areas like Dripping Springs or Elgin may be scheduled on specific days to keep routes efficient. We confirm coverage and timing when you call.

Every job is covered by CleanRun's written satisfaction commitment, documented in your service record. If you're not satisfied with the results, we return and re-clean the areas of concern at no charge. Haven Clause 1 requires the warranty terms in writing before work starts, so there's no ambiguity about what is covered. The warranty is backed by the brand's 13-year record of documented service.

You receive before-and-after photos of every run, plus airflow and static pressure readings where applicable. This is not optional - it is the core of CleanRun's process since 2013. A "clean run" is both the thing we deliver and the condition we leave it in; the photos prove it. If a company cannot or will not show you the inside of your ducts, you are paying for a sound, not a service.

Some surface dust settles from the disturbance of cleaning and is normal for 24-48 hours. Persistent dust or debris in airflow indicates an incomplete job or a separate issue like a compromised filter seal. We return to investigate under our satisfaction commitment. We also check whether your return air pathway is properly sealed - a common source of post-cleaning dust in Austin's older homes with attic air handlers.

We keep your service record on file and can schedule follow-up inspections at intervals that make sense for your home and Austin's environment. There is no subscription or automatic billing. When we believe you're due based on your system and our findings, we reach out with a specific recommendation and a new written estimate. You decide.

Yes, and we encourage it. Your record includes the dated scope of work, before-and-after photos, any readings taken, and the warranty terms. This documentation is valuable for home sales in Austin's competitive market, insurance claims, or simply your own maintenance tracking. We provide it by email within 24 hours of job completion.

Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning Austin, serving Austin, Lost Creek, Jollyville, Wells Branch, Pflugerville, Lakeway, Manor, Cedar Park, Round Rock, Buda, Leander, and Hutto since 2013.